We want you to have the best online experience shopping with Devon Marsalis Beauty and your satisfaction is very important to us.
Demand for our products is high but items out of stock D.M.B. will work hard to get the items restocked and back online for you. Please subscribe with your email to be notified of any restocks. We also share updates on our social media pages.
D.M.B. accurately displays and represents the colors of our products. However, the actual colors you see may vary and depend on a variety of factors such as screen resolution, sun exposure, undertones.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
We do not accept returns, exchanges or refunds. Due to Covid19 safety measures and the nature of our business, all sales are final.
MY ORDER IS DELAYED, LOST, OR STOLEN.
We encourage you to contact the shipping carrier to find out your options. They may advise you to contact us. However, please note that we are not responsible for any actions taken on their behalf such as damaged, delayed, lost, or stolen packages. We are not responsible for re-shipping costs if the package is returned to our Order Fulfillment Center due to a failed delivery attempt by the courier or in the event you are unable or refuse to accept the package.
MY PRODUCT ARRIVED DAMAGED.
Please notify us within 3 days of your orders' delivery date of any issues by providing a photo and video showing the damaged product. Include packing materials and products. Without these items, we may not be able to assist.
SHIPPING INFORMATION
I PLACED AN ORDER, WHEN WILL MY PACKAGE ARRIVE?
After you complete checkout, your order goes into our processing que. Processing is currently 3 business days. There is no way to rush this step All orders are subject to this processing timeframes. Upgraded shipping does not allow a package to bypass processing.
Once your package has been dispatched from our warehouse (after processing), it ships at the speed you purchased at checkout. Please refer to the courier's website to understand more about the delivery times.
Please visit your selected couriers' website for more information on shipping timelines or delays they may be experiencing. We apologize that we do not control this step we do encourage both priority shipping where possible as well as route insurance as we are unable to be held liable for damaged, delayed, lost, or stolen shipments.
I ENTERED THE WRONG ADDRESS AT CHECKOUT.
We are unable to modify or cancel orders once they have been placed. Prior to submitting your order, please review your details to ensure they are correct, packages are sent to the address entered at checkout.
I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?
Order confirmations come immediately after placing your order. Typically if you have not received your order confirmation it may be in your Junk/Spam box or there is a typo in your email address. Please contact customer service so that we are able to assist you.
CAN I CHANGE OR CANCEL MY ORDER ONCE I'VE PLACED IT?
Please ensure all the items in your cart are definitely what you plan to purchase before you buy. We are unable to modify or cancel orders once they have been placed.
